Privacy policy

1. Who We Are

Sorelya™ ("we", "us", "our") operates the website mysorelya.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase.

2. Information We Collect

When you visit or purchase from our site, we may collect the following information:

  • Personal identifiers: name, email address, shipping address, billing address, phone number
  • Payment information: credit/debit card details (processed securely via Shopify Payments — we do not store card data)
  • Order information: products purchased, order history, transaction amounts
  • Technical data: IP address, browser type, device type, pages visited, time spent on site, referring URL
  • Communications: emails or messages you send to our support team

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Send order confirmations, shipping updates, and tracking information
  • Respond to customer service inquiries
  • Send promotional emails and offers (only if you opted in — you may unsubscribe at any time)
  • Improve our website and product offerings
  • Comply with legal obligations
  • Detect and prevent fraud

4. How We Share Your Information

We do not sell your personal information. We may share your data with trusted third parties only as necessary to operate our business:

  • Shopify — our e-commerce platform (data processing and checkout)
  • Payment processors — to securely process transactions (Shopify Payments, PayPal, Stripe)
  • Shipping carriers — to fulfill and deliver your order (USPS, DHL, FedEx)
  • Email marketing platforms — to send order updates and promotional content (e.g. Klaviyo)
  • Meta Platforms (Facebook/Instagram) — for advertising and retargeting purposes, via Pixel
  • Legal authorities — if required by law, court order, or to protect our rights

All third parties are contractually obligated to protect your data and use it only for the purposes we specify.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and serve relevant advertising. These include:

  • Essential cookies — required for the website to function
  • Analytics cookies — to understand how visitors use our site (e.g. Google Analytics)
  • Advertising cookies — to serve personalized ads on Meta and other platforms (e.g. Facebook Pixel)

You may disable cookies through your browser settings at any time. Note that disabling certain cookies may affect website functionality.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Opt out of marketing communications at any time
  • Opt out of the sale of personal data (we do not sell data, but you may make this request)

To exercise any of these rights, contact us at support@sorelya.com.

7. California Residents — CCPA

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To submit a CCPA request, email us at support@sorelya.com.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order data is typically retained for 5 years.

9. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption, secure servers, and limited employee access. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

11. Children's Privacy

Sorelya™ is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, contact us immediately at support@sorelya.com.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.

13. Contact Us

For any privacy-related questions or requests:

Sorelya™ Email: support@sorelya.com Website: mysorelya.com